![]() ![]() If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Return shipping Costs will be covered in full by the customer. If you need to exchange it for the same item, send us an email and send your item to: 215 Spadina Ave., 100, Toronto ON M5T 2C7, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. Any returns or exchanges are also offered in-store at 215 Spadina Ave., Toronto. In any case of a non-defective return, shipping costs will be covered in full by the customer. If you wish to return an item that is not defective, it must still be factory sealed and in its original condition. Secondary copies sent out will be opened and inspected before being re-shipped to guarantee a non defective replacement. It must also be in the original packaging. ![]() To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some exclusions apply, please visit our Help Centrefor more details.Our policy lasts 30 days.We’re happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt unopened, unused, and in perfect condition.For items that are dispatched using our standard service, we ask that you wait 14 days from the date of dispatch before reporting any items as undelivered.If your order contains items that are out of stock, we’ll ship the in-stock items as soon as we can and will dispatch the out-of-stock items as soon as we’ve received more stock in the warehouse.We don’t always ship everything together so check your dispatch email for more details - we’ll send you a dispatch email per parcel.We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also check the status of your order in your account. ![]() Will you tell me when my order is on its way? All delivery options and any charges that are applicable will be shown at the checkout.Selected items are only available for delivery using Click & Collect to an hmv or FOPP store of your choice.Selected items are only available for delivery via the Royal Mail 48® service and other items are available for delivery using this service for a charge.Free delivery is available for most items when the order exceeds £20, but any exceptions will be clearly highlighted.When you place an order for an item that is fulfilled by Exertis, your details shall be forwarded to them so that they can fulfil the order, and to their courier so that they can deliver the item. Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers.In this instance, we'll send weekly updates to keep you aware. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at our warehouse.Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived.We will aim to dispatch pre-orders so that you receive them on the release date.Orders sent via the Express Delivery service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays). ![]() Orders sent via Royal Mail 48® are usually received within two to five working days, including Saturdays.If the items are in stock, we’ll aim to dispatch them within 24 hours of your order being placed. ![]()
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